Terms & Conditions

Ordering Online

There are three options available to pay for your order 1) we will call you for payment details 2) you can fax your order or 3) by personal cheque. We do not take credit or debit card payments on this website.

If you wish, you may also send us a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to Villagers Sausages, 91 The High Street, Beckenham, Kent BR3 1AG.

Return / Refund Policy

We do not accept returns as all our sausages are freshly made and every item we sell is carefully inspected before it is shipped.

We will be happy to refund you of any money if your order is cancelled or if you place an order by mistake before we start to make your sausages. We will refund you of any money which you are overcharged. Orders will not be refunded if you are not in to take the delivery or you change the shipping address after we have sent the sausages by courier as these are perishable goods and cannot be resold.

No orders will be refunded if they not signed for. Orders can be delivered to work addresses. Once signed for orders are not refundable.

Please telephone us on 020 8325 5475 or you can email us by visiting the Contact Page

Delivery Charges

For orders up to 3kg £8.50 delivery charge.

For orders 3kg and over £6.50 delivery charge.

Orders of 10kg and over delivery is FREE

Delivery is by Interlink Express and you will be given a 1 hour time slot sent via text on the morning of the delivery.

(Delivery cost is subject to post code.) Channel Isles and Off Shore UK may incur an extra delivery charge. We will inform you if there are any additional charges.

We will call you for payment details a delivery date/ time and any special instructions. If you will not be in then you can use an alternative delivery address such as a work address.

Saturday deliveries come with a £15 surcharge which will be added after your order has been placed.

Order Quantities

All prices shown on this site are per half kilo/1 kilo's. Delivery is worked out in half kilos/1 kilo and charged per half kilo/1 kilo.
All our sausages are fresh and kept in a thermal insulated bag with ice packs then boxes.
Some sausages may only be available frozen and there is a slim chance they might defrost before you receive them in the warmer months. (do not refreeze)
Villager's staff will explain this before their sent out and the sausages will be fine to cook once defrosted.

Delivery Times

Delivery is between Tuesday and Friday and your order will take 2-3 days to process as all our sausages are freshly made.

When placing your order please note the invoice price may vary slightly to that stated on our website as our sausages are all handmade and the kg quantity may vary by a few gramms.

Privacy

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.
Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don’t have to re-enter it each time you visit our site.

Our site uses an order form for customers to request information, products, and services. We collect visitor’s contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer’s contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user’s identity and for use as account numbers in our record system.

Cookies Policy

This site uses Google Analytics which is a simple, tool that helps website owners track and measure how users interact with website content. As a user navigates between web pages, Google Analytics provides website owners with a record of information about the page a user has seen. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

Use of IP addresses – we use a method known as IP masking an option to tell Google Analytics to use only a portion of an IP address, rather than the entire address, for geolocation.
For more information about Google Analytics & their cookies click here.

Villagers Fine Sausages do not disclose user information to third parties, this includes any registrations made through the website.

Security

We do not store financial information like credit card numbers or personal information like social security numbers on this site.

Un-Subscribe

This site gives users the following options for removing their information from our database to not receive future communications.
You can send email to us by visiting the Contact Page